At Marabu Airlines, we want your journey to be as smooth and comfortable as possible. To help us prepare the support you need, we recommend pre-booking any complimentary assistance or services as early as you can—and no later than 48 hours before your flight.
If you arrange special assistance for your outbound journey, we’ll automatically book it for your return as well, as long as you're flying with Marabu both ways.
On the day of travel, please arrive at the airport at least two hours before your flight to allow plenty of time to reach your departure gate and enjoy priority boarding.
To arrange your assistance service:
We’re here to support you every step of the way. If you have reduced mobility, you can pre-book one of the following assistance services—free of charge. Each option is designed to meet different needs, so you can choose the one that suits you best:
Wheelchair assistance to/from the departure gate (WCHR)
Wheelchair assistance to/from the aircraft door (WCHS)
Wheelchair assistance to/from the aircraft seat (WCHC)
To help us prepare, please pre-book your assistance at least 48 hours before your flight.
If you have a physical disability such as visual, hearing, or speech impairment and need support getting to the departure gate or boarding the aircraft, you can pre-book a special assistance service tailored to your needs:
Assistance for passengers with impaired hearing
Assistance for passengers with impaired vision
Assistance for passengers with impaired speech
Please let us know your needs when booking so we can provide the right support for your journey.
If you have a non-physical disability—such as Autism, Asperger’s, or a cognitive condition—and need support getting to the departure gate or boarding the aircraft, you can pre-book assistance tailored to your needs.
If you’re travelling alone, you must be able to understand and follow safety instructions from the crew. If this isn’t possible, we kindly ask that you travel with a carer or companion who can support you throughout the journey.