Registration of Mobility Aid for Your Journey
We want your travel experience to be as smooth and comfortable as possible. To help us prepare for your mobility aid needs—such as a wheelchair, walking frame, or crutches—we recommend pre-booking the transport of your mobility aid as early as possible, and no later than 48 hours before your flight.
If you arrange mobility aid transport for your outbound flight, we will automatically register it for your return journey as well, provided both flights are operated by Marabu Airlines.
On the day of travel, please arrive at the airport at least two hours before your flight to allow enough time for check-in and boarding processes.
To register your mobility aid:
- Select the type of mobility aid you will be travelling with. Information about the different types can be found below on this page.
- Download and complete the "Register your assistance requirements online" form.
- Submit your registration using our online form.
- Receive confirmation. Once your registration is complete, we’ll send you written confirmation.
If your mobility aid needs to be disassembled for transport, please bring clear instructions and any necessary tools.
Download Registration Form
Manual powered mobility aid
If you require equipment to support your mobility, we will gladly transport up to two mobility aids free of charge (such as manual wheelchairs, walking frames, or crutches).
Walking sticks and crutches can be brought on board the aircraft and do not count as part of your hand luggage allowance.
Battery powered mobility aid
The type of wheelchair you use affects how it can be loaded onto the aircraft. Before we accept a battery-powered mobility aid for transport, we need to be sure it has been made safe according to the IATA Dangerous Good Regulations (DGR) (see details below). If we cannot confirm this, or if the mobility aid has not been made safe, we will be unable to carry it. In these cases, we are not required to make the mobility aid safe ourselves.
Other factors may also prevent the carriage of an electric mobility aid, including:
- The dimensions of the mobility aid exceed the size of the cargo door.
- The unladen weight of the mobility aid exceeds the aircraft’s loading limits, even after considering all load-spreading options.
- We cannot confirm that the IATA Dangerous Good Regulations (DGR) for safe carriage have been fully met.
Our fleet includes various aircraft of A320 family, so we cannot guarantee the specific aircraft you will be flying on at booking. However, the minimum cargo hold dimensions across our fleet are:
- Width: 1.27 m (50 in)
- Height: 1.07 m (42 in)
- Length: 1.4 m (55 in)
Some aircraft may have larger cargo hold dimensions. If your mobility aid exceeds these minimum sizes, please contact us so we can discuss your individual needs.
What Information Do We Need?
If you plan to travel with a battery-powered wheelchair, please provide the following details before your flight:
- Make and model of the electric mobility aid
- Dimensions (length × width × height)
- TARE (unladen) weight
- Number of batteries
- Type of battery:
- WCBD – Non-spillable batteries
- WCBW – Wet cell (spillable) batteries
- WCLB – Lithium-ion batteries
In line with Regulation (EC) 1107/2006, passengers with disabilities or reduced mobility must notify us at least 48 hours before travel via LINKLINKLINKLINK.
Mobility aids with LITHIUM batteries (WCLB)
To ensure the safe carriage of your wheelchair/mobility aid the following must be completed before the wheelchair is loaded on to the aircraft. Please ensure the following:
- Where a lithium battery-powered mobility aid is specifically designed to allow its battery(ies) to be removed by the user (e.g., a collapsible device), the battery must not exceed 300 Wh, or two batteries each not exceeding 160 Wh. The battery must be removed, protected against damage (e.g., by placing it in a protective pouch) and it must be carried in the aircraft cabin.
- If the battery is to be detached from the wheelchair, it must not exceed 300 Wh, or two batteries each not exceeding 160 Wh. The battery must be removed, protected against damage (e.g., by placing it in a protective pouch) and it must be carried in the aircraft cabin.
- A maximum of one spare battery not exceeding 300 Wh, or two spares each not exceeding 160 Wh, must be carried in the cabin only. The battery must be removed, protected against damage (e.g., by placing it in a protective pouch).
- That the battery terminals must be protected from short circuits - The battery terminals of current models of electric mobility aids tend to be protected from short circuit through the battery being fully encased and are an integral part of the device. Batteries do not necessarily need to be disconnected because if this is not done correctly it could increase the risk of fire. On other models where the terminals are exposed it may be necessary to insulate battery terminals, e.g. with electrical insulating tape.
- That electrical circuits are inhibited to prevent inadvertent operation. The means of inhibiting circuits to prevent the accidental activation of electric mobility aids vary. Some have a key which can be switched to the off position and removed. An aid which is only switched on and off with a push-button could be reactivated in flight by the inadvertent movement of baggage or cargo therefore, further steps are required to inhibit the circuits of such devices. For example disconnecting electric cable plugs or connectors, or inserting an inhibiting plug (such as the Airsafe plug) into the charging socket of the devices.
- Installed batteries must be securely attached to the chair.
Mobility aids with NON SPILLABLE batteries (WCBD)
To ensure the safe carriage of your wheelchair/mobility aid, the following must be completed before the wheelchair is loaded on to the aircraft. Please inform us of the following:
- Where the mobility aid is specifically designed to allow its non spillable battery (ies) to be removed by the user (e.g. a collapsible device) - The battery must be removed, the terminal protected from short circuit and carried in strong rigid packaging in the aircraft hold. Marabu will not provide the packaging. This must be provided by the customer.
- That the battery terminals must be protected from short circuits - The battery terminals of current models of electric mobility aids tend to be protected from short circuit through the battery being fully encased and an integral part of the device. Batteries do not necessarily need to be disconnected because if this is not done correctly it could increase the risk of fire. On other models where the terminals are exposed it may be necessary to insulate battery terminals, e.g. with electrical insulating tape.
- Electrical circuits must be inhibited to prevent inadvertent operation - The means of inhibiting circuits to prevent the accidental activation of electric mobility aids vary. Some have a key which can be switched to the off position and removed. An aid which is only switched on and off with a push-button could be reactivated in flight by the inadvertent movement of baggage or cargo therefore, further steps are required to inhibit the circuits of such devices, for example disconnecting electric cable plugs or connectors, or inserting an inhibiting plug (such as an Airsafe plug) into the charging socket of the devices.
- Installed batteries must be securely attached to the chair.
Mobility aids with SPILLABLE batteries (WCBW)
To ensure the safe carriage of your wheelchair/mobility aid the following must be completed before the wheelchair is loaded on to the aircraft. Please ensure the following:
Upright loading possible
Provided that the Wheelchair / Mobility Aid can be loaded, stowed, secured and unloaded always in an upright position then the battery may remain installed in the Wheelchair/ Mobility Aid.
It must be verified that:
- The battery terminals are protected from short circuits, e.g. by being enclosed within a battery container.
- The battery is securely attached to the Wheelchair / Mobility Aid.
- Electrical circuits have been isolated.
- No spare batteries are allowed.
Upright loading not possible
If the wheelchair (WCBW) cannot stay upright during transport, the battery must be removed. In this case, the wheelchair can only be transported on Marabu aircraft if it has a non-spillable battery. Spillable batteries are not allowed as spare batteries on Marabu flights.