Customer Service | Help & Contact Center

Complaint forms

Do you have a complaint about your booking or flight? We're sorry to hear this.

Please use our contact form below to send us your complaints or tell us more about the problem. You can also attach files to your complaint.

Title:

* First name:

Please enter your name as shown on the booking confirmation of your original booking.

* Last name:

Please enter your name as shown on the booking confirmation of your original booking.

* Street:

* House number:

* Postcode:

* City:

* Country:

* Email:

* Departure airport:

* Destination airport:

* Departure date:

Please enter the departure date as shown on the booking confirmation of your original booking.

* Flight information:

Please provide only the numbers of your Marabu flight number. Example MBU1234 would be 1234.

* Booking number:

You can find your booking number in your travel documents. Here are some examples of booking numbers: Marabu Airlines OÜ e.g. 9789709 or YIVPB88, other organizers e.g. TUI 17670784. Don't use any special characters, just numbers and letters.

* Your concern:

Please select the reason for your complaint here. If you have more than one reason for complaining, please tell us the main reason.

BaggageDowngradeExtra servicesFlight delayFlight cancellationChange of flight timesMy flight bookingOverbooking/ Denied BoardingAppreciationOthers

* Please let us know any additional information about your complaint/claim:

Account holder's first name:

Account holder's last name:

Country:

IBAN:

BIC:

Attachments:

Attach files

Please ensure that you only use one of the following formats: JPG, JPEG, PNG, TIF, TXT, DOCX, DOC, PDF, ODF, VIDEO/*.The maximum file size must not exceed 10 MB.

I consent by submitting this form I will be sharing my personal data in order for Marabu Arilines OÜ to process my claim.

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